ALEXANDRIA, Va., Feb. 28, 2007—Today marks the annual ACSR Tribute Day in honor of the graduates of the Accredited Customer Service Representative (ACSR) program, a joint effort between the Independent Insurance Agents & Brokers of America (the Big “I”), the American Institutes for CPCU (AICPCU) and the Insurance Institute of America (IIA).
On a day that recognizes the important contributions of agency customer service representatives, Dyane L. DeRobertis, of the Essex Agency, Inc. in Essex Junction, Vermont has been named the ACSR of the Year. DeRobertis, who has worked for the Essex Agency for seven years, earned her commercial lines ACSR designation in 2006.
DeRobertis stood out among the candidates for the ACSR of the Year honor because she consistently goes beyond the call of duty, reviewing client coverages to ensure they have the proper policies at the best possible pricing. In its nomination, The Vermont Insurance Agents Association noted her exemplary contributions to her agency and the clientele she serves, along with the knowledge and confidence that produces the trust of her clients.
The ACSR program is a nationally recognized designation that provides participants with a strong insurance foundation, customer service skills and the technical knowledge necessary to succeed in today’s agency environment. Nearly 13,000 agents and brokers have achieved the ACSR designation, which is available in personal lines, commercial lines or life/health. ACSR modules have been approved in many states for continuing education credit for agents’ license renewal.
“We encourage agencies to celebrate and recognize their outstanding ACSR employees like Dyane L. DeRobertis ,” says Madelyn Flannagan, vice president of education and research for the Big “I”. “The personalized service of a CSR can be the differentiating factor for a consumer with a lot of insurance buying options. By earning the ACSR designation, these CSRs are showing their commitment to the agency and its clients.”
Recognizing ACSRs on this Annual Tribute Day does not have to be expensive; even a small token can highlight the value agencies place on high-level customer service and the ACSR designation. Whether with a small gift, new business cards, or an appreciation lunch, a little appreciation goes a long way.
Founded in 1896, the Big “I” is the nation’s oldest and largest national association of independent insurance agents and brokers, representing a network of more than 300,000 agents, brokers and their employees nationally. Its members are businesses that offer customers a choice of policies from a variety of insurance companies. Independent agents and brokers offer all lines of insurance—property, casualty, life and health—as well as employee benefit plans and retirement products. Web address: www.independentagent.com.
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