Agency Management

Agents live and work in a wondrous world. Everyday offers opportunities, some taken, and some missed. But the most entertaining part of any agent’s day is their interactions with their…

About the time you become satisfied with your knowledge level, figuring you know all there is to know, you become a danger to yourself and everyone else. For example, the…

If something is HIGH QUALITY AND CHEAP it will inevitably take longer to accomplish. And if something can be delivered FAST AND CHEAP, it will likely not be the quality…

First, you should never “quote” a policy; and second, you should never propose coverage that only matches what the insured had previously. If all you provide is an “apples-to-apples” proposal,…

Randy Maniloff, an attorney and insurance expert, discusses what is really required before a carrier can be found guilty of bad faith. The threshold for bad faith is more than…

If you are a music aficionado, you will consider this blasphemy. But if you are an insurance aficionado, this article will assure you never listen to the radio the same…

Agents owe their clients a certain level of service, but what is that level? What should be the agent’s role? What standards of care are reasonable to properly assure an…

Insurance was an honorable profession, the habitat of honorable professionals. It can be again, can’t it? Only we can pull us from a fate from which there is no escape.

It takes a special breed to work in the IT department. Take your kid to work and you may find that special person.

Agencies initially develop the personalities of their owner. If the agent is sales oriented, the agency grows staff that key in on the sales and marketing process. If the agent…