Agency Management

Demographics and Diversity Expert to Address Big “I”

WASHINGTON, D.C., April 16, 2015—The Independent Insurance Agents & Brokers of America (IIABA or the Big “I”) today announced that Paul Taylor will address the association’s Diversity Task Force and…

Drivers, Local Authorities Deal with Tough Winter’s Potholes

ALEXANDRIA, Virginia, March 10, 2015 — Poor road conditions have cost consumers and the insurance industry at least $27 billion over a five year period, according to a 2014 survey…

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Broker of Record Letters and Ethics

An agent invested many hours in landing a prospect only to have the business give all of the agent’s work to another agent, along with a BOR that was accepted…

Mature indian man shaking hands with financial advisor at home. Happy smiling couple greeting broker with handshake at home. Multiethnic mid adult man and hispanic woman sealing a contract.

15 Customer Service Tips for 2015

It’s 2015 so, in keeping with the new year, customer service expert Shep Hyken offers 15 customer service tips to keep in mind and in practice throughout the coming year.

A hand holding a gold customer satisfaction review star.

The Commoditization of P&C Insurance

This article is a wake-up call from consultant Chris Burand: “The independent agency system constantly emphasizes how important agents are to clients in choosing the right coverage. While agents can…

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