Agency Management

An Amazing Customer Service and Leadership Story

How far will you go to provide superior customer service? Would you invest hours learning basic American Sign Language so a single customer will have a better experience?

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Another Look at the 7 Habits

You “recharge” phones and other electronics, don’t you? Every once in a while you need to “recharge” your own motivation and lifestyle…

Closeup image new car with piggy bank, key on hood isolated outside corporate building. Dealership offering credit line finance services. Lease automobile purchase financing concept. Financial success

Amazing Customer Engagement Ideas

You’ve read about the explosion of “disrupters” that are going to revolutionize the insurance industry. Most of them promise quick and easy online or smart phone app access but none…

Hand shaking which print screen on wooden cube block in front of human icon for business deal and agreement concept.

The ‘Dumb’ Things We Do

Let’s face it, even the best and brightest of us sometimes do dumb things and often it’s with good intentions to help a customer. But the cold, hard E&O reality…

How to End Telephone Price Shopping

Is too much of your staff’s time being spent responding to telephone requests for auto quotes? One agency getting 80 calls a day seeks a way out and the VU…

Read the Policy You’re Selling

This may be the most important coverage article you read this year. It may be the most important coverage article you’ve ever read. Please read it. And please have your…

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Partnership Marketing

Partnership Marketing is the joining of two diverse organizations with a client base that can use the services and products of both. In its broadest terms the concept can apply…

Graph Growth Development Improvement Profit Success Concept

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