Agency Management

We’re Not Happy Until You’re Not Happy

If you’re going to make a brand promise, keep it. Otherwise, you and your company may be the brunt of the punchline… We’re not happy until you’re not happy!

Hand of client show a feedback with smiley face. Service rating, satisfaction concept

2016 Agency Universe Study – Technology Summary

The 2016 Agency Universe Study – also known as the ‘AUS’ – was recently released as a collaboration between the Big ‘I’ and leading independent agency companies. This biennial study…

Website Privacy Statements

Do you know why that Privacy Notice is on your website? Or are you one of many that haven’t taken the time to even put one there? Would you be…

Padlock with a tablet, keyboard, mouse and other device. Internet and technology security

Practicing the 7 Habits in Insurance Agencies – Habit #4

While Covey’s first three habits, Be Proactive, Begin with the End in Mind, and Putting First Things First were private concerns to the individual, his next three habits are public…

two toy broken cars and car insurance document. compare car insurance concept. gray background

An Amazing Customer Service and Leadership Story

How far will you go to provide superior customer service? Would you invest hours learning basic American Sign Language so a single customer will have a better experience?

Top view design on blue background of Hand shaking which print screen on wooden cube block which connection with human icon for business deal and agreement concept.

Big “I” Releases 2016 Best Practices Study Report and Agencies

ALEXANDRIA, Virginia, Oct. 4, 2016 –The Independent Insurance Agents & Brokers of America (IIABA or the Big “I”) has released its 2016 Best Practices Study (BPS) benchmarking analysis which found…

Cascade of colourful books connected by ladders, light bulb on top as symbol of ideas or invention. Studying, education and e-learning concept. 3D illustration.

Another Look at the 7 Habits

You “recharge” phones and other electronics, don’t you? Every once in a while you need to “recharge” your own motivation and lifestyle…

Closeup image new car with piggy bank, key on hood isolated outside corporate building. Dealership offering credit line finance services. Lease automobile purchase financing concept. Financial success

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