Agency Management

Why Customers Buy from Independent Agents

Have you ever wondered why customers buy from independent agents? According to research, the two main reasons are claims management and remarketing.

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What Should Agents Do in the Face of Personal Lines Commission Reductions?

What should Independent Agents do when faced with personal lines commission reductions? My answer: Fight for your position in distribution and add the value you should be adding, even in…

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We’re Not Happy Until You’re Not Happy

If you’re going to make a brand promise, keep it. Otherwise, you and your company may be the brunt of the punchline… We’re not happy until you’re not happy!

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2016 Agency Universe Study – Technology Summary

The 2016 Agency Universe Study – also known as the ‘AUS’ – was recently released as a collaboration between the Big ‘I’ and leading independent agency companies. This biennial study…

Website Privacy Statements

Do you know why that Privacy Notice is on your website? Or are you one of many that haven’t taken the time to even put one there? Would you be…

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Practicing the 7 Habits in Insurance Agencies – Habit #4

While Covey’s first three habits, Be Proactive, Begin with the End in Mind, and Putting First Things First were private concerns to the individual, his next three habits are public…

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An Amazing Customer Service and Leadership Story

How far will you go to provide superior customer service? Would you invest hours learning basic American Sign Language so a single customer will have a better experience?

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