The Big "I" Virtual University offers an extensive number of articles that include coverage analyses. Many of the articles are based upon real-life questions received by the Ask an Expert service. This service ensures that our information is current and topical. When the VU experts become aware of major coverage gaps, we're quick to present our analysis, usually via the free VUpoint newsletter. If we see trends like a particular question being raised repeatedly, we know it's ripe for presentation as an article. For major issues such as certificates of insurance, we may develop a white paper.