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ABEN Online E&O

aben-headerlogo.jpgAgents and Brokers Education Network (ABEN), a consortium formed by state Independent Agents and Brokers Associations and Business Professionals' Network, Inc. (BPN), is dedicated to delivering highly relevant, interactive, professionally produced continuing education programs to independent insurance agents and brokers using convenient and economical steaming video webcast technology. 
ABEN is the exclusive source for the “Big I” Professional Liability Program and Swiss Re Corporate Solutions endorsed E&O classes via live, streaming video over the internet. To learn more, contact Sally Smith at or your local state association.
ABEN is pleased to offer the latest E&O content - Roadmap to Policy Analysis which will guide experienced professionals step by step through the process of reading policy language, applying a basic coverage analysis to look for possible gaps in coverage, and understanding advanced coverage issues. It will explain what to look for in terms of wording, punctuation, and formatting, including negative and positive implications of specific wording. In addition, the course will address E&O loss control issues and help the agency look at ways to obtain and retain business.  

E&O Education

E&O Risk Management - Meeting the Challenge of Change webcasts are self-study, which will apply toward the agency's requirement for the Swiss Re 10% E&O discount*, is designed to give agents important information to help reduce their exposure to E&O claims.

Topics that will be discussed include:

  • Agency/Carrier Relationships – Law of Agency
  • Understanding Agent Duties
  • An E&O Claim – 360° View
  • Agency/Carrier Contracts – E&O Considerations
  • Agency Defenses Documentation
  • E&O Considerations of Agency Operations

E&O Risk Management Resources

The Big “I” Risk Management Website – E&O Happens offers exclusive risk management information and tools to help agency staff of Swiss Re Corporate Solutions policyholders avoid E&O claims and improve business practices. Agency E&O risk management starts with creating a culture where staff understands that their actions can be the difference between the agency being sued. 

The E&O Happens website can help develop this culture by providing policyholders with access to tools to use, claims information, checklists, articles, content and podcasts.

Don't see your state listed?  To learn more, contact Sally Smith at or your local state association.
​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556

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